Business & Administration Liberia

Country Director

Responsibilities

Qualifications, Skills & Experience

Business & Administration Timor-Leste

Flight Ops Manager

We have been working in Timor-Leste since 2007, operating two of three fixed-wing aircraft in the country. With a population of over 1.2 million people, nearly half the people live in extreme poverty. Since the UN left Timor-Leste in 2012, MAF have been the only providers of an essential air ambulance service transporting sick or injured people from the remote districts into Dili.

Currently, we are seeking a Flight Operations Manager who can operate in a dual capacity to manage flight operations and be a pilot in our Timor-Leste Programme according to the needs.

This exciting new role is crucial in supporting the Country Director and leadership team in achieving the organisation’s strategic and operational objectives.

Please click on the link for the full job profile and responsibilities: Flight Operations Manager – Timor-Leste Job Profile

Please find a link for more information about living in the Timor-Leste Programme: Living at MAF Timor Leste

Responsibilities
As Flight Operations Manager, you will need to fulfill our customer needs within MAF’s vision and purpose, managing the flight operation requirements, fostering relationships between MAF and its partners and promoting flight safety policies and standards.

Qualifications, Skills & Experience
Essential:
ICAO Commercial Pilots Licence, must be able to convert to Australian CPL
Command Instrument Rating
Aviation Medical – Class 1
A minimum of 12 months MAF flying experience
A minimum of 1000 Total Time flying experience
A minimum of 250 hours experience on relevant aircraft types (GA8 Airvan)

Desirable:
Supervisory pilot/Instructor pilot authorisation or be willing to obtain an Australian Flight Instructor Qualifications
Some leadership and management experience highly recommended

Business & Administration South Sudan

Quality Manager

MAF has been serving in South Sudan for many years, working with its partners to help provide essential food and medical supplies to this country. In the South Sudan program, MAF operates five Cessna Caravans efficient in shuttle services and charters. To ensure we keep these in operation, delivering high quality service is a top priority.

To continue this invaluable work, we are now looking for a Quality Manager to join our team. You will be responsible for maintaining a Quality Management System (QMS) for the South Sudan program. You will also work together with the South Sudan Safety Manager in accordance with the MAFI quality manual.

Qualifications, Skills & Experience

Business & Administration Papua New Guinea

Safety Manager

Papua New Guinea is one of the most culturally diverse countries in the world. It is also one of the most rural, as only 18 per cent of its people live in urban centres and the rest live in very remote areas with no option of transport being available due to the tough terrain. To ensure the safety of our operations in PNG we are seeking a person who will be responsible for implementing and running the Safety Management System in our PNG (Mt Hagen) operations.

This is a great opportunity to work with the Regional Safety Managers and support them in implementing global safety standards in the program.

Qualifications, Skills & Experience

Business & Administration South Sudan

Deputy Operations Manager

Our aircraft operate in some of the most unpredictable environments in the world.  Weather conditions can be extreme (from torrential rain storms to extreme dry heat).  Therefore it is important to stay abreast of changing circumstances in flight operations.  We are only able to achieve our mission thanks to the phenomenal efforts of our international and national staff. Would you like to be part of that exceptional team who manages and exercises oversight of the operations/ground operations teams?

You will need to be a strong role model for the operations team members, providing encouragement, motivation and development plans and acting on behalf of the manager during leave, etc. As a member of the management team you will also have a key role in the overall management in relation to training, monitoring of staff attendance, absence and leave and ensuring high level of standards are met at all times.

You will also provide an effective flight service so that every flight is monitored and appropriate emergency action is taken if required, ensuring  MAF regulatory requirements are met in order to generate, retain and communicate with partners.  Oversee an effective system of flight reservations scheduling, invoicing and ensuring timely communication with partners.

The job holder will have completed a recognised operations and flight dispatch course, have aviation experience including a valid and recognised pilot licence together with previous management experience

 

Business & Administration South Sudan

Partnership Development Manager

With many NGOs working in the country we are now looking for someone who has the ability to establish and maintain close relationships with these potential partners. You will then facilitate and develop flight solutions that meet their needs and multiplies the impact of their services.

Please click link for a full job profile – Partnership Development Manager – South Sudan

Please click the link for an information sheet on South Sudan- Living in a programme – South Sudan

Responsibilities
To develop an understanding of the spiritual and humanitarian needs in South Sudan by:
Continually monitoring the many sources of information to build up a picture of the changing needs
Creating a knowledge base relating to existing spiritual, humanitarian needs and sector actors’ activities
Identifying existing or developing gaps in the provision of spiritual and humanitarian engagement with the isolated peoples in South Sudan, and facilitate MAF through its unique ministry, to pro-actively engage with partners to fill these gaps

To establish strategic opportunities for MAF in South Sudan by:
Strengthening partnerships with current partner organisations (customers)
Working with current and future partners to increase the provision of flight services, and creating new opportunities for MAF to add value to the partners’ ministries through the provision of MAF’s services
Developing and maintaining a social media footprint in relation to MAF’s current flight activities in South Sudan
Actively promoting publicly the work of MAF through speaking at Churches, INGO & Government meetings, forums and other events

To foster partnership development by:
Building strategic alliances and collaborative networks with other organisations in order to increase the visibility of MAF services, and add value to their operations through the provision of MAF’s services
Maintaining an up to date and thorough understanding of MAF’s operations in South Sudan and be the media reference person for internal and external communications
Working as part of the team to implement and embed relevant agreed procedures and processes where it applies to outward facing activities
Identify and develop relationships with institutional donor organisations in liaison with the MAFI Donor Relations Manager. Seek opportunities to participate in country with consortium’s and collaborate with tender processes and proposal applications

To undertake the day to day management of the partnership development task by:
Working in close collaboration with the Department Heads of Operations, Finance and Communication to develop MAF services that meet the needs of partners and increase the impact and scope of MAF flight operation’s in South Sudan
Carrying out satisfaction surveys, talking to passengers, arranging meetings with decision makers in partner organisations
Feeding into the established database, partner information including their activities, future plans, past flight activity and trends
Creating illustrative flight proposals for partners, exploring new routes for shuttle flights
Developing potential ‘Memoranda of Understanding’ agreements with partners
Developing and maintaining social media systems to disseminate flight information with respect to seat availability, spare payload and proposed (new) flight legs

Qualifications, Skills & Experience
Essential
University education or equivalent experience in partnership development and institutional donors
Aptitude in verbal, numerical and abstract reasoning
Demonstrated ability to be able to build and maintain good relationships with all levels of the organisation
Valid drivers license
Self-starter, strategist, analytical, commercially-focused and a team player
Business / Partnership development or sales and marketing experience
Excellent communication skills including public speaking

Desirable
Financial management experience
Knowledge of missiological thinking and practices

Business & Administration South Sudan

Deputy Operations Manager/Pilot

MAF has been serving in South Sudan for many years, working with its partners to help provide essential food and medical supplies to this country. In the South Sudan programme, MAF operates five Cessna Caravans efficient in shuttle services and charters. To ensure we keep these in operation, we now require a Deputy Operations Manager who will actively be involved in supporting and improving existing processes at our base. Your role will also involve deputising in the absence of the Operations Manager by providing inspired leadership. and occassionally, you will also be required to to fufill flying duties.

Responsibilities
You will need to be a strong role model for the operations team members, providing encouragement, motivation and development plans and acting on behalf of the manager during leave, etc. As a member of the management team you will also have a key role in the overall management in relation to training, monitoring of staff attendance, absence and leave and ensuring high level of standards are met at all times.

You will also provide an effective flight service so that every flight is monitored and appropriate emergency action is taken if required, ensuring MAF regulatory requirements are met in order to generate, retain and communicate with partners. Oversee an effective system of flight reservations scheduling, invoicing and ensuring timely communication with partners.

The job holder will have completed a recognised operations and flight dispatch course, have aviation experience including a valid and recognised pilot licence together with previous management experience.

Note this position involves on call standby, the post holder must be readily contactable and live in close proximity to the operations . The role sometimes involves working late, weekends and holidays.

Please click on link for full job profile: Deputy Operations Manager /Pilot- South Sudan Job Profile

Please click the link for an information sheet on South Sudan Living in a programme – South Sudan

Qualifications, Skills & Experience
Essential:
ICAO Commercial Pilots License with instrument rating
Aviation medical – Class 1
Excellent higher level education
Completion of recognised operations and flight dispatch course
Desirable:
Experience and recent proficiency in the operation of small aircraft to CPL standards.
Previous cross cultural management experience
Excellent problem solving and communication skills

Business & Administration Angola

Program Manager

Angola is one such places; country that has experienced many years of civil war, people do not have access to any type of health-care and standards of living are very low.

For over 25 years MAF has been providing emergency medevac services, delivering much needed equipment to rural hospitals and enabling health-care professionals to reach some of the most isolated communities in this country.

MAF are now looking for a Programme Manager who is an experienced team manager with excellent organisational skills and a detailed understanding of the cross cultural context to continue heading up this invaluable work. The role will be to plan, direct, facilitate and co-ordinate MAF operations in Angola.

Responsibilities
Ensures that MAFC’s (MAF Canada) activities in Angola have the greatest impact in place of greatest need
Evaluate the extent to which MAF’s activities can/do impact needs in Angola and allocate available equipment and resources
Manages and improves the programmes service delivery to ensure maximum impact in line with the Angola strategic plan
Organises, assigns and supervises staff
Schedule operations, activities, and recommends staff furloughs in consultation with the sending HR
Prepares and controls budgets and ministry plans to meet planned income and expense targets
Reports in a timely fashion on operations and financial results as required
Monitors progress against objectives making corrections where necessary within the prescribed limits of authority

As the Angola accountable manager, ensures all activities are resourced and carried out to the required standard
Ensures that all flight operations and maintenance activities are financed and carried out to the standards required by the Angolan NAA, the Canada Revenue Agency, and the MAFC Operations Manuals
Ensure that safety and quality management systems are in place and are functioning in compliance with pertinent government regulations and all safety and operational policies and procedures
Ensures that required operations and statistical reports have been completed and delivered to MAF Canada Operations and relevant government authorities
Ensure that all activities are carried out within the legal framework laid out by Government of Angola

Ensures positive working relationship’s with users, missions, agencies and churches served by MAF Canada
Pro-actively seeks out and develops partnerships with current and potential new service users, often in a cross-cultural context
Takes initiative to get feedback on levels of customer satisfaction, direct investigations into any customer complaints, and corrects deficiencies of service within the prescribed limits of authority
Ensures that a high standard of customer care is provided to all users of MAFC services
Promotes the formation of good and harmonious relationships with host-country officials, local leaders, and appropriate government departments
Identifies and recommends new opportunities and ideas for ministry, services, and programme operations such as:
service to new groups, opening new bases, closing existing bases or services,
purchasing new equipment, etc
Staff Management
Creates and maintains a motivational staff environment that facilitates effective performance
Communicates MAFC’s organisational purpose, vision and values to the staff
Encourages a spirit of co-operation, teamwork, and good working relationships among MAF staff assigned Angola, between the field and headquarters, and with all local government agencies
Establishes objectives, performance standards and conducts regular staff performance reviews; partnering with each employee under direct supervision to their full potential and setting goals for the next performance period
Takes appropriate action in the event of individual or team performance falling below acceptable standards
Provides adequate training and coaching so that staff perform duties to their fullest potential; oversees the maintenance of current training manuals for staff
Oversees the staff schedule (e.g. vacation, sick leave)
Works with staff to resolve conflict and acts as initial contact for grievances, workplace issues and worker-injury matters.
Works with sending country HR, Recruiting and Ministry Partnership departments and / or local labour office on staff issues, including discipline and termination decisions an appropriate human resource environment in Angola
Ensures that sending country HR providers receive required staff information in a timely manner
Ensures staff job descriptions are current
Ensure good communications between the MAFC Angola programme and MAFC staff seconded to CEML
Ensures that staff personal welfare needs are addressed
Ensures that an effective level of spiritual leadership and pastoral care is maintained for MAFC Angola staff
Ensures that adequate housing for MAF staff is provided and maintained
Ensures that there is a specific and relevant personal development plan for all staff for growth in personal, spiritual and professional areas of their life

Budget and Financial Administration
You will provide good financial and business leadership
Prepare and develop an annual financial budget for Angola in consultation with the MAFC VP Operations and VP Finance
Oversees the implementation, and administration of the annual budget for all areas under direct responsibility
Maintain records of expenses and income to facilitate preparation of reports, and ensures that monthly financial reports have been prepared and delivered to MAFC Finance in a timely fashion
Evaluates and monitors monthly financial reports and variance analyses, and adjusts resources as required to maintain finances within the budget
Manages Angola programme credit control and overall stock levels
Oversees the financial well-being of the Angola programme by providing direction to met goals within allocated resources, while encouraging efficient use of resources and appropriate cost-control measures
Reviews, tracks, and processes all expenses from outside vendors and in-house activity for areas under direct responsibility
Manages the Angola programme working capital and cash flow

* There will be a requirement for international travel and performance of duties in offices, meeting rooms, and hangar environments located in Angola and Namibia.
Qualifications, Skills & Experience
You will hold a BA Degree from an accredited university or equivalent combination of education and experience
Team management and/or project management experience involving working with others
Personal experience working in a developing country
Experience working in aviation or related field; MAF field experience preferable
Effective written and verbal communication skills and and knowledge of the Portuguese language
Solid aptitude and skills in numerical, abstract, and conceptual reasoning